Track Your Order

Enter the tracking number from your shipping confirmation email to see exactly where your package is.

Tracking opens on 17TRACK, which supports all our carriers (USPS, UPS, DHL, and local postal services).

Help! I can't find my tracking number
  • Check your email. As soon as your order ships, we send a shipping confirmation from support@kimigift.com with your tracking link. Your order number is also at the top of your Order Confirmation email.
  • Check your spam box. If it's not in your inbox, look in the spam or junk folder.
  • Still in production? Made-to-order items need 3–5 business days of production (5–7 for wood signs, metal signs & ornaments) before they ship — the tracking email arrives right after.
  • No email after 7 business days? Contact us with your order number and we'll look into it.

Tracking FAQ

I would like to modify or cancel my order
Orders go into production quickly, so changes and cancellations are free of charge only within 2 hours of order confirmation. Please contact us ASAP — requests after 2 hours may not be accommodated. See the Cancellation & Modification Policy.
When will my order ship?
Once you place an order, you'll receive a confirmation email right away. Production usually takes 3–5 business days (5–7 for wood signs, metal signs & ornaments). Once shipped, you'll get email notifications with real-time tracking. Note that some orders ship in multiple parcels — you'll receive a tracking number for each.
How long will it take for my order to arrive?
From the ship date, standard delivery usually takes 7–12 business days in the US, 7–15 for EU/CA/AU, and 10–20 elsewhere. Please allow 5–7 days for the carrier to scan your package into their system — if tracking shows no events yet, the parcel just hasn't been scanned. Full details on the Shipping & Delivery page.
Tracking not updating?

If your order is past its estimated arrival date, we'll chase it with the carrier for you.

Contact Us