Shipping & Delivery
Every KimiGift item is made to order, just for you — here's how long it takes and how it gets to your door.
All items offered at KimiGift are made to order. When you place your order, we print, engrave, or craft that item just for you, one at a time, for the best quality.
While we produce a portion of our products in-house at our US facilities, we also work with trusted suppliers worldwide to offer a greater variety of gifts. We only partner with vendors who follow our strict quality-control guidelines and standards — this is the reason for the delivery times below.
Shipping carriers: USPS, UPS, DHL, EMS, and local postal services. Orders are processed as soon as payment is accepted.
Estimated Time Of Arrival
We process orders on business days (Monday through Friday, Eastern Standard Time), excluding holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Your estimated arrival date is simply production time + shipping time. Both are detailed below.
Production Time
This is the time your order spends in the production queue until it's made. Our production timeline may shift daily depending on overall order volume.
| Product | Production Time (business days) |
|---|---|
| Apparel | 3 – 5 |
| Mug | 3 – 5 |
| Tumbler | 3 – 5 |
| Pillow | 3 – 5 |
| Canvas | 3 – 5 |
| Poster | 3 – 5 |
| Fleece Blanket | 3 – 5 |
| Acrylic Plaque | 3 – 5 |
| Round Wood Sign | 5 – 7 |
| Metal Sign | 5 – 7 |
| Ornament | 5 – 7 |
| Others | 5 – 7 |
Shipping Time
The estimated delivery time depends on your location. While we work closely with our logistics partners to provide accurate delivery information, delivery times are estimates only and cannot be guaranteed — once your package is in transit, any delays are outside our control.
| Country | Carrier | Shipping Time (business days) |
|---|---|---|
| US | USPS / UPS / DHL eCommerce | 7 – 12 |
| EU | DHL / PostNL / Bpost / La Poste / Colis Privé / Correos / SDA | 7 – 15 |
| CA | Canada Post | 7 – 15 |
| AU | Australia Post | 7 – 15 |
| Others | UPS / DHL International | 10 – 20 |
- Canvas and Bumper Plate Keychain/Ornament products are only available for US delivery.
- Canvas, Poster, and Metal Sign packages cannot be delivered to a PO box.
- When your order is ready to ship, a tracking link is sent to your email so you can follow your package all the way home.
- If your order is personalized and/or needs modifications, it may take a few extra days for our designers to complete the customization — design time depends on the complexity of the request.
Order Tracking
Once your order ships, you'll receive email notifications, and you can follow your package in real time on our Track Order page. Some orders are sent in multiple parcels — in that case you'll receive multiple emails and tracking numbers.
Please allow 5–7 days for the carrier to scan your package into their system. If you track your package and no information appears yet, it simply means the carrier hasn't processed your parcel — tracking events will populate once it's scanned in.
If your order is past its estimated arrival date, please contact us and we'll take care of it for you.
Incorrect Address
Please make sure you provide the correct address at checkout, because:
- If we detect incorrect or missing information on our end, we may need to contact you to update the delivery details, which can delay your order.
- We are not responsible if your order is delivered to the wrong address or returned to sender — returned orders go to our shipping partners' warehouses and are disposed of by them. Please double-check your shipping address before contacting support.
- For orders returned due to an incorrect address, a re-shipping fee is required to resend your order.
- If you contact the carrier after your order leaves our warehouse and ask them to forward or redirect the parcel, we are not responsible if it is lost, stolen, or damaged.
Spotted a mistake in your shipping details? Email support@kimigift.com as soon as possible — order details (including the shipping address) can be changed free of charge within 2 hours of ordering, and after that we'll still do our best to catch your order before it ships.
2026 Holiday Delivery Cut-Off Dates
Ordering a gift for a special date? To allow for personalization, production, and peak-season carrier volume, we recommend placing your order (US delivery) no later than:
| Occasion | Order by (Standard) | Order by (Expedited) |
|---|---|---|
| Halloween — Oct 31, 2026 | Wed, Oct 14 | Wed, Oct 21 |
| Thanksgiving — Nov 26, 2026 | Mon, Nov 9 | Mon, Nov 16 |
| Christmas — Dec 25, 2026 | Fri, Dec 4 | Fri, Dec 11 |
| New Year — Jan 1, 2027 | Fri, Dec 11 | Fri, Dec 18 |
These dates are our best recommendations, not guarantees — carrier delays during peak season are outside our control. Orders placed after the cut-off will still be produced and shipped as fast as possible.
Customer satisfaction is our #1 priority and we'll do whatever we can to take care of you. Thank you for shopping at kimigift.com — if you have any questions, don't hesitate to contact us.