Refund & Replacement Policy
Not satisfied with your order? Let us know — we handle every issue case by case to make it right.
If your issue is covered below, you'll get a full refund or a free replacement within 30 days of delivery — and there's no need to return the item you received.
Covered — Refund or Replacement
- Item received is defective, damaged, broken, or does not work properly.
- Item received is different from the description or from your customization details.
- Incorrect or mismatched size (our error).
- Lost or missing items.
Not Covered
- Requests made more than 30 days after product delivery.
- Wrong size, product, address, or custom information chosen by the customer — please double-check our Size Chart before ordering.
- Product damaged by misuse, mishandling, or poor maintenance.
- Items that have been washed, worn, or soiled after delivery.
- Personal reasons — personal taste, change of mind, etc.
- Products purchased during a sale or promotion.
How To Request A Refund Or Replacement
Open a support ticket or email support@kimigift.com within 30 days of delivery.
Describe the issue and attach photos of the item you received and the package cover, including the shipping label.
Once we've reviewed your ticket, we'll send your refund or put your free replacement into production.
- The name on the order
- Your order number
- A detailed description of the problem
- Photos illustrating the issue
- Whether you'd prefer a replacement or a refund
Refund Time
If your refund is approved, the funds are returned to the payment method you used to place the order. Here's how long a refund takes to appear on your account or statement:
| Payment Method | Refund Time |
|---|---|
| Credit Card | Up to 10 business days |
| PayPal | 3 – 5 business days |
Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original uploaded images, or ordering errors — review your order carefully before placing it. Need to fix a detail? Order details can be changed free of charge within 2 hours of ordering — see our Cancellation & Modification Policy.
Our support team is available 9 AM to 5 PM, Mon–Sat — we'll make it right.